Privacy Policy

Last updated: April 7, 2026.

Space9 (“we”, “our”, “us”) operates the website [space9-australia.com] (the “Site”) and provides online entertainment and betting services tailored for Australian punters. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international standards such as the General Data Protection Regulation (GDPR) where applicable.

By visiting our Site, creating an account, or using our services, you acknowledge and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information that helps us deliver an optimal gaming experience and maintain compliance with Australian regulations.

Personal Information

The types of personal information we may collect include:

Full name, date of birth, and residential address.
Contact details (email address, phone number).
Identity verification documents (driver’s licence, passport, or other proof of ID).
Payment information (bank details, POLi, PayID, BPAY, Neosurf, Visa, Mastercard, or cryptocurrency wallet addresses).
Account details such as username, password, and gameplay information.
Communication history with our support team.

Non-Personal Information

We may also collect non-identifiable data, including:

Browser type and device ID.
IP address and geolocation data.
Pages viewed, clicks, and time spent on our Site.
Referrals and marketing source data.

This information helps us improve our user experience, security measures, and marketing communications.

2. How We Collect Information

We gather information in the following ways:

Directly from you: When you register, make deposits or withdrawals, verify your identity, contact support, or participate in promotions.
Automatically: Through cookies, analytics tools, and server logs when you access our Site.
From third parties: Including payment providers, identity verification services, or marketing affiliates who refer you to us.

Cookies may store preferences, session details, and tracking analytics to personalize your experience. You can disable cookies through your browser settings, though some Site features may not function properly as a result.

3. Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and applicable international standards such as the GDPR, we process personal information using one or more of the following legal bases:

Consent (where you explicitly agree to share your information).
Contractual necessity (to deliver services or process payments).
Legal obligation (for anti-money laundering and gambling compliance).
Legitimate interests (to operate, maintain, and improve our Site).
Protection of vital interests (when data is needed for security or fraud prevention).

4. How We Use Your Information

We use collected information for various lawful purposes, including:

Creating and managing your gaming account.
Processing deposits and withdrawals in AUD using local methods (e.g, POLi, BPAY, PayID).
Enabling gameplay, promotions, and bonuses, including free spins on pokies and no-deposit offers.
Conducting age, identity, and affordability checks.
Communicating with you regarding support queries, updates, and promotional offers.
Enhancing user experience and personalizing content.
Preventing fraud, money laundering, and underage gambling.
Complying with regulatory requirements established by the Australian Communications and Media Authority (ACMA) and similar bodies.

5. Responsible Gambling and Support

Protecting punter wellbeing is a top priority at Space9. We support responsible gambling by:

Allowing deposit limits and self-exclusion options directly in your account settings.
Partnering with national helplines such as Gambling Help Online — 1800 858 858 for those seeking confidential assistance.
Offering optional reality checks to track time and spending during your arvo pokies sessions.

If you ever feel you’re losing control of your gaming habits, we encourage you to reach out for help or activate account restrictions immediately.

6. Disclosure of Information

We may share your information only where necessary to provide services or comply with law:

Payment processors and banks: To facilitate AUD transactions and cryptocurrency payments securely.
Identity verification providers: For KYC checks in line with regulatory standards.
Regulatory bodies: Such as ACMA and other government entities if required by law.
Marketing partners: For promotional communications, subject to your consent.
Technical providers: Including hosting, analytics, and IT support services.

All third-party partners are bound by confidentiality and data protection obligations to ensure your information remains secure.

We do not sell or rent personal data to unrelated third parties.

7. Data Storage and Security

Your information is stored on secure servers located within Australia and other approved jurisdictions. We implement strict technical and organizational measures to safeguard data, including:

SSL encryption for all transactions.
Two-factor authentication for account access.
Firewalls and intrusion monitoring systems.
Restricted employee access to personal data.

Despite these measures, please understand that no online system is 100% secure. We do, however, actively monitor and respond to potential breaches to minimize risk.

8. International Data Transfers

Where data is transferred outside Australia (for example, for technical support or verification purposes), we ensure equivalent protection levels are maintained in compliance with the Australian Privacy Principles, the GDPR, and other applicable data protection frameworks. These transfers occur only where service providers meet recognised security and privacy certifications.

9. Data Retention

We keep your information as long as necessary to comply with legal requirements and deliver our services effectively. Retention periods vary depending on:

Regulatory obligations (such as AML and gaming compliance).
Payment and transaction history.
Customer support and fraud prevention needs.

When data is no longer required, it is securely deleted or anonymized.

10. Your Rights

As an Australian user, you have rights under the Privacy Act 1988 (Cth) and may also enjoy additional rights under international laws like the GDPR. These include:

Access: You can request a copy of your personal data held by Space9.
Correction: You may update inaccurate or incomplete information.
Deletion: Request removal of your data when no longer legally required.
Restriction: Limit how we process your information.
Withdrawal of consent: Opt out from marketing communications or revoke earlier permissions.
Portability: Where technically feasible, request transfer of your data to another provider.

Requests can be submitted to [[email protected]]. Identity verification may be required before processing.

11. Marketing and Communications

We may send promotional offers related to pokies bonuses, free spins, and sports betting opportunities on AFL, NRL, or major horse racing events like the Melbourne Cup. You can unsubscribe from marketing communications by:

Clicking “unsubscribe” in promotional emails.
Adjusting notification preferences in your account.
Contacting our support team directly.

Unsubscribing won’t affect non-promotional messages (e.g, account verification, transaction confirmations).

12. Cookies and Analytics

Our Site uses cookies and similar technologies for functionality, analytics, and advertising. Cookies help remember your preferences and improve page load times during future visits. Types of cookies include:

Essential: Required for site operation and login features.
Performance: Measures usage and helps optimize player experience.
Advertising: Used for targeted offers and promotions relevant to Aussie punters.

You can control cookie usage via your browser settings or through our cookie consent tool displayed on first visit.

13. Minors and Age Restrictions

Space9 services are strictly limited to individuals aged 18 years and above. We verify age and identity to prevent underage access. If we discover that a minor has registered, the account will be closed immediately, and relevant authorities may be notified.

14. Automated Decision-Making

Certain features, such as bonus eligibility or anti-fraud checks, may involve automated data analysis. These processes help ensure fairness and regulatory compliance but do not have significant legal or personal impacts without human review.

15. Third-Party Links

Our Site may contain links to third-party pages or affiliate promotions. We are not responsible for the privacy practices of other websites. We recommend reviewing the privacy policies of any external links before sharing personal information.

16. Changes to This Policy

From time to time, Space9 may update this Privacy Policy to reflect changes in regulations, technology, or business operations. Updated versions will be posted on our Site with an effective date. Significant changes may be communicated via email or in-site notifications.

Continuing to use our services after updates indicates your acceptance of the revised policy.

17. Contact Us

If you have any questions about your privacy rights, data handling, or wish to lodge a complaint, please contact our Data Protection Officer at:

Space9 Privacy Team.

Email: [[email protected]].

Operating hours: Local support available during business hours and late arvo sessions.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance or lodge a formal complaint through their website.

18. Summary of Commitment

Space9 values transparency, trust, and compliance. We aim to create a secure environment for Aussie punters to have a crack at their favourite pokies or sports punts with peace of mind. Whether you’re spinning reels or backing a ripper horse in the Melbourne Cup, your personal data and privacy are safeguarded every step of the way.

This Privacy Policy ensures that Space9 provides responsible entertainment in line with Australian data protection and gambling standards — because your privacy, safety, and enjoyment matter most.

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